OPD Procedure
- Patient arrives at Hospital
- If patient is disabled or not able to walk or move, hospital has facility of wheel chair/stretchers which is available from wheel chair/ stretchers bay.
- Patient/Patient Attendant should get the OPD Registration from registration window.
- OPD Registration Slip is generated with Computerised waiting number.
- Patient Pays the OPD Registration Charges and gets the OPD Registration Slip.
- Patient goes to the doctors chamber (number mentioned on the OPD Registration Slip) for the consultation.
- Patient submits the OPD Registration Slip to the Doctor Attendant alongwith past history of treatment.
- Doctor Attendant informs the patient the estimated waiting time, i.e., for how much time they have to wait for their turn to come. Patient is asked to sit in the waiting area and wait for his turn as per computerised waiting number generated on the OPD Slip.
- When the patient’s turn comes to be examined by the doctor, doctor attendant calls the name of patient.
- Patients enter the Doctor chamber for the Consultation.
- If the doctor advises the patient for X-Ray, ECG, TMT, dressing, minor surgeries etc, and requisition form is filled by OPD Attendant and patient is guided to relevant department/ room.
- Doctor advises next date for follow-up check-up and the patient is guided to pharmacy by OPD Attendant for purchase of medication advised by the doctor.
Admission Procedure
- Patient is seen by the doctors in the OPD/ Emergency and advises the patient for admission in ward/room/ICU depending upon the condition of the patient.
- Patient is directed to the respective department for the admission.
- Ward Incharge/ Duty Nurse attends the patient and allots suitable bed to the patient.
- Ward Incharge/ Duty Nurse makes Indoor file of the patient. Fill the patient’s consent form and after telling them the purpose and meaning of the form, get it signed by the patient's relatives.
- Patient attended is directed to IPD Registration window for deposit of advance and computerised IPD registration.
- OPD admitted cases are seen in normal round of consultants.
- Patient is briefed about routine, rules and regulation of ward, about availability of utility items, medicines from where to avail.
- Consultant orders discharge on morning or evening round.
Discharge Procedure
- Duty doctor / Ward Incharge on advice from the consultant prepares discharge summary and final bill.
- Discharge summary/file checked by Ward Incharge/staff.
- Ward Incharge/staff prepares the bill.
- Patient/Attendant is informed of bill being ready and shown the bill. Any other clarifications / doubts regarding the bill are cleared.
- Patient / Attendant deposit the amount due at the cash counter.
- Final bill is generated, checked and stamped. Cash receipt is sent to the ward by Counter Clerk.
- On receipt of the case file from billing counter, the incharge / staff completes the entries in the discharge register.
- Discharge Card and copy of all investigation reports, films and copy of bill are handed over to the patient/ attendant.
- Patient documented file is sent to MRD Deptt.
